What are your customer service phone numbers?
Harcourt Achieve - 800-531-5015
Harcourt School Supply – 800-603-4063
Saxon Publishers – 800-284-7019
Saxon Homeschool – 800-416-8171
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What is your address?
Harcourt Achieve
Attn: Cust Serv. 5th Fl
6277 Sea Harbor Dr
Orlando, FL 32887
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What are your fax numbers?
You can order Harcourt Achieve materials by fax 24 hours a day, 1-800-699-9459.
Harcourt School Supply – 877-640-5034
Saxon Publishers – 866-378-2249
Saxon Homeschool – 866-378-2249
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How can I get in touch with my Sales Representative?
It's easy. Take me to my Sales Representative.
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Who do I need to contact regarding Permissions and Copyrights?
Requests must be in writing. In order to process your request within 10 business days, please include the following information as applicable for each of the products you wish to use:
• Copy of Copyright Page, ensuring the following is included: ISBN, Publisher, Copyright year, Edition if applicable
• Author/editor/translator of text
• Page numbers of the material you wish to copy as they appear in book
• General content description of the page numbers you wish to copy as follows: text, illustrations, photos
• Total number of pages in the book
• Number of copies to be made
• Name of professor requesting the material, if applicable
• Name of the course the material is for, if applicable
• Semester (s) for material use, if applicable
• Name of School or School District
• Author and title of work in which the material will appear, if applicable
• Publisher and publication date of the work in which the material will appear, if applicable
• Specific use: classroom, visually handicapped, teacher development, etc.
Permission to reproduce or republish excerpts from Harcourt Achieve may be obtained by submitting a written request to:
Harcourt Achieve
Attn: Permissions and Copyrights
10801 N. Mopac Expressway, Bldg. 3
Austin, TX 78759
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Placing An Order
Placing an order with Harcourt Achieve is easy. Here are the steps you need to follow to place an order. If you have any problems when following these steps, please read our Search Tips.
1. Find the Items You Want
2. Add the Items to Your Shopping Cart
3. Proceed to Checkout
4. Sign In
5. Enter a Shipping Address and Choose a Shipping Method
6. Enter a Billing Address and Choose a Billing Method
7. Review and Submit Your Order
8. Check Your Order Status
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Add the Items to Your Shopping Cart
If you want to order an item from Harcourt Achieve, click the "Add to Shopping Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site.
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Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item, click the "remove" button next to the title. The item will be removed from your current Shopping Cart. When you're ready to place an order for everything in your Shopping Cart, click the "Proceed to checkout" button. You will be taken to the second page of the checkout process.
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Enter a Shipping Address and Choose a Shipping Method
Tell us where you would like to ship your order. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service. If you do select a PO Box address expedited service cannot be used. In addition shipping via the USPS is not a traceable method of shipment for Harcourt and the delivery can take from 7 business days up to 2 weeks.
Consider how quickly you would like to receive your order, and choose a shipping method.
The shipping charge for your order will be displayed on the order summary page just before you submit your order.
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Enter a Billing Address and Choose a Payment Method
Tell us where you would like to send your invoice. If you are billing to a post office box, please enter the words "PO BOX" before your box number to ensure that the invoice is delivered by the U.S. Postal Service.
Next, let us know how you would like to pay for your order. We accept American Express, Discover, MasterCard, and Visa or a purchase. If you're paying with a credit card, enter the number without spaces or dashes.
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Review and Submit Your Order
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Submit Order button. Once you place your order, we will send you a confirmation e-mail message.
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Changes to Your Order and Backorders
We're sorry; orders cannot be changed once they've been submitted. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. Please contact us to make a change to your backorder.
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What is your Cart?
Your Cart is a page that functions as the shopping basket for the items you want to buy, displaying all the items you've added to it. You can access your Cart by clicking the shopping cart icon found in the upper right corner of most pages on our site.
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How long will items stay in my Cart?
Items will remain in your Cart for up to two weeks if you sign in to your account during your shopping session. If you do not sign in to your account, items will remain in your Cart until the shopping session is terminated or expires.
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I thought I had more items in my Cart. Where are they?
You must sign in to your account to see items saved from a previous visit. If you did not sign in during your last visit, your items were not saved.
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After I've added items to my Cart, how do I check out?
Click the "Continue Checkout" button and you'll enter our Checkout process.
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How do I remove items from my Cart?
Simply click the "Remove" link next to the item you wish to remove.
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Does the subtotal displayed in my Cart include shipping and taxes?
No, the subtotal only includes the cost of the items in your Shopping Cart. Shipping charges and any applicable tax will be calculated during Checkout.
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What are your shipping and handling charges?
Ground: 10% of purchase or $4.50 minimum
2nd Day: 15% of purchase or $10 minimum
Next Day: 17% of purchase or $20.00 minimum
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How soon can I get my order?
10 to 14 working days, if the items are in stock.
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Status of my Order
You can check the status of your order (including tracking and backorders) by visiting our Instant Access web link: http://instantaccess.harcourt.com
To use this Harcourt web service, see the directions provided below. Please allow 48 hours for the information to migrate to Instant Access for orders placed Monday through Thursday. Information for orders placed Friday through Sunday should migrate to Instant Access by the following Tuesday.
1. From the Instant Access home page, choose the "Order Inquiry" link.
2. This screen will provide 3 customer choices. For online orders, all customer types should select the "Schools, Districts, Bookstores" GO button (including individuals.)
3. This screen will provide 4 options of entry to access the order information. For online orders, please enter using Option 4. In the PO field, please enter either the PO# (ommitting any dashes or spaces) or the online confirmation number provided at the end of the order (for example if your confirmation number is 3830012345, omit the 38300 and just enter the 12345).
4. On the same screen, enter the delivery address zip code. Press the "Submit" button.
5. This screen will provide a list of products ordered, and will display shipping and backorder information as available.
For order status on most *Same Day Expedited shipments, please call please call our
Customer service department at 800-531-5015 Monday through
Friday, 8:30am to 7:00pm EST, excluding Holidays.
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What is your return policy?
With prior approval from our Customer Service Department, you may return books for exchange or credit within 1 year of purchase. Books must not be stamped or marked in any way and must be in resalable condition. Please enclose a letter of explanation and a copy of your invoice or pack list with the merchandise. For your protection, send returns by some traceable method. The returns crediting process can take 4-6 weeks. To contact our Customer Service Department, please call 1-800-531-5015.
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What is a CVV/CID Number?
CARD VERIFICATION VALUE CODE (CVV)
CVV is a new authentication procedure established by credit card companies to further efforts towards reducing fraud for internet transactions. It consists of requiring a card holder to enter the CVV number in at transaction time to verify that the card is on hand. The CVV code is a security feature for "card not present" transactions (e.g., Internet transactions), and now appears on most (but not all) major credit and debit cards. This new feature is a three- or four-digit code which provides a cryptographic check of the information embossed on the card. Therefore, the CVV code is not part of the card number itself.
The CVV code helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. Each credit card company has its own name for the CVV code, but it functions the same for all major card types. (VISA refers to the code as CVV2, MasterCard calls it CVC2, and American Express calls it CID.)
The back panel of most Visa/MasterCard/Discover cards contains the full account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. To aid in the prevention of fraudulent credit card use, we now require the 3 or 4 digit code on the back of your credit card.
For Visa, MasterCard and Discover Cards
Turn the card over and look at the signature box. You will find either the entire 16-digit credit card number or just the last 4 digits, followed by the 3-digit CSC.
For American Express Cards
The CSC is always located above the account number on the face of the card, sometimes on the left side and sometimes on the right. Note: Some American Express cards have a 4-digit number below the account number. This is not the CSC.
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How do I place an order if I am in Canada?
For all Canadian customers contact -
Thomson Nelson Learning
Attn: Customer Support
1120 Birchmount Road
Scarborough, Ontario M1K 5G4
Toll-free phone: 800-268-2222
Toll-free fax: 800-430-4445
Hours of operation: Monday thru Friday 8:00 am to 6:00 pm EST
Saturday 9:00 am to 3:00pm EST
Web site: www.nelson.com
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International Orders
We value your interest in our Online Store; however, we can only ship to the U.S. and Puerto Rico at this time. If you would like to place order shipping outside the U.S please call us at the numbers below.
Outside the U.S please call 407-345-3800
Within the U.S Please call 800-841-9938
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How do I get a catalog?
Call 1-800-531-5015 or go to our Request a Catalog link to see our selection and request a free catalog.
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How do I request samples?
To request samples, contact your Sales Representative.
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How to Redeem Special Discounts and Coupons
1. Select your items and add them to your Shopping Cart.
2. On the Billing page, you will see a section for “Special Discounts or Coupons”. Enter the coupon code into the field provided. (NOTE: Only one coupon can be used per order.)
Please double-check the requirements of your coupon to make sure they are met, every coupon has different rewards and requirements and unless otherwise specified, can be used only once.
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Information About Coupons
Coupons cannot be replaced if lost or stolen, and are not redeemable for cash.
Each coupon is identified by a Coupon Code and has different requirements and rewards. Please double-check your coupon -- all requirements must be met to receive your reward.
Coupons with a dollar value will be applied to the merchandise subtotal, before any shipping charges or taxes have been charged.
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Find the Items You Want
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our site. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar. When you find an item that interests you, click the title or name of the item to see its product detail page.
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Sign In
Please note that you are not required to register with our site to place an order. However, if you register with our site, you can enjoy benefits such as web only offers, Lesson Plans, and access to free resources to name a few. If you prefer not to create an account, simply click on the Continue Checkout button to proceed.
If you are a new customer, click on the Register button at the top of the page. Fill in the appropriate fields to create your account. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) If you are a returning customer, simply enter your Username and Password and click Sign In to continue.
Privacy Policy
Harcourt Achieve is committed to maintaining your confidence and trust with respect to the information we collect from you. This privacy policy sets forth what information we collect about you; how we use your information and the choices you have about how we use your information.
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Collection of Information Provided By Your Browser And Through Use Of Cookies
This Site uses NedStat B.V.’s SiteStat software to collect information from your web browser regarding your use of the Site. Examples of information we collect automatically from all users include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; and full Uniform Resource Locator (“URL”) click stream data, including date and time, and content you viewed or searched for on the Site. For more information on Nedstat and the kind of information that SiteStat collects and processes, please visit Nedstat’s web site and its SiteStat privacy policy.
This Site also collects information through the use of “cookies.” Cookies are anonymous, unique alphanumeric identifiers sent to your browser from a web site’s computers and stored on your computer's hard drive. The type of information we collect as a result of a cookie being stored on your computer is specific to your computer. We use “session” cookies to collect information about your use of the Site. These cookies are temporary and are deleted when you close your browser. We use “persistent” cookies to give you a more personalized browsing experience and help you navigate the Site more efficiently.
We collect and use, and may from time to time supply third parties with, this information only as anonymous, aggregated user data for the purposes of usage analysis, quality control and administering and improving the Site.
You can prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie, or disable cookies altogether by accessing your browser’s preferences menu. If you choose to disable cookies altogether, you can use the Site but will not be able to make use of any advanced personalization features of the Site, although the basic features and functionality of the Site will be possible to use.
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Collection of Personal Information
We sometimes request users of the Site to provide personal information. The information collected from a user is strictly voluntary and may include contact information such as the user’s name, e-mail address, and postal address.
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How Personal Information Is Used
We use the personal information that you provide for such purposes as:
• Completion and support of the activity for which the information was provided, such as allowing access to or delivery of our products or services, processing or fulfilling an order, or responding to your requests or inquiries;
• Web site and system administration, such as for the technical support of the Site and its computer system, including processing computer account information, information used in the course of securing and maintaining the Site, and verification of Site activity by the Site or its agents;
• Tailoring or customizing content or design of the Site during a single visit to the Site and individualized personalization of the Site on repeat visits;
• Research and development to enhance, evaluate and improve the Site and our services;
• Pseudonymous analysis to create a profile used to determine the habits, interests or other characteristics of users for purposes of research, analysis and anonymous reporting; and
• Communicating with you about changes or updates to the Site and our services and, with your consent, special offers, promotions or market research surveys.
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Disclosure of Personal Information to Third Parties
Access to your personal information is restricted to our employees, agents, representatives and service providers, such as our data processing, printing and fulfillment operations, and entities for whom we are acting as an agent or publisher, such as societies and our affiliated group companies, for the purposes set forth above. Your personal information may be used by all of our trading names and transferred to countries outside of the United States including the European Economic Area (“EEA”), for processing. These countries may not have similar data protection laws to the USA. If we transfer your information outside of the USA in this way, we will take steps to ensure that your privacy rights continue to be protected. In addition, if you access the Site while you are outside of the USA, your information may be transferred outside of the USA in order to provide you with such access.
With your consent, we also may share your personal information with our affiliated group companies located both inside and outside of the USA in Argentina, Australia, Brazil, Canada, China, India, Japan, Malaysia, New Zealand, Philippines, Russia, Singapore, South Korea, Switzerland, Taiwan and the EEA and/or with non-affiliated third parties located inside and outside of the USA that wish to send you information about their products and services that may be of interest to you, and users who have consented to receive such information may receive communications from these third parties. If you wish us to pass your personal information to third parties, please tick the appropriate check box when you register for personalized services or access.
We will not otherwise disclose any personal information without your consent except under the following circumstances:
• in response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims;
• if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law; and
• if Harcourt Achieve, this Site or a related asset or line of business is acquired by, transferred to, or merged with another company.
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Access and Changes to Your Information
Users may access their identified contact information and correct any discrepancies or update information by contacting our Customer Service Center at the address or telephone number detailed below. The accuracy of such information is solely the responsibility of the user. No access is given to other data that may have been collected about users.
If you wish to receive alerts, newsletters, new product announcements, market surveys, special offers or promotions, please tick the appropriate check box when you register for personalized services or access. If you wish to cease receiving any of this information, amend your preferences either by contacting our Customer Service Center at the address or telephone number detailed below or by using the “opt-out” or unsubscribe option or other means provided within the communications you receive. We reserve the right to notify you of changes or updates to the Site whenever necessary.
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Retention of Personal Information
We retain the personal information we collect from you for as long as the information is relevant to our business purposes or until you request that we remove the data by contacting our Customer Service Department at the address or telephone number detailed below.
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Our Commitment to Data Security
We recognize that your privacy is important to you, and therefore we endeavor to keep your personal information confidential. The personal and demographic information about each user is stored on servers that are behind a firewall and physically housed within a secured data center. Furthermore, our internal practices help protect your privacy by limiting employee access to and use of personal information. However, we do not represent, warrant, or guarantee that your personal information will be protected against unauthorized access, loss, misuse, or alterations, and do not accept any liability for the security of the personal information submitted to us nor for your or third parties' use or misuse of personal information.
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About This Privacy Policy
The foregoing is the current privacy policy of the Site. We reserve the right to change this policy at any time without notice. Any changes to this policy will be posted on this web page. Our policy does not create a contract or any legal rights.
This privacy policy applies solely to the information you provide while visiting this Site. The terms of this privacy policy do not govern personal information furnished through any means other than this Site (such as via telephone or postal mail).
This Site may contain links to other web sites that are beyond our control. Other web sites to which you link may contain privacy policies that are different from this privacy policy. We encourage you to check the privacy policy of each web site you visit before submitting any information to them.
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Questions, Complaints, and Dispute Resolution
If you have any questions or comments regarding this privacy policy, please contact our Customer Service Department at:
6277 Sea Harbor Drive
Orlando, FL 32887
Tel: 800-531-5015
E-mail: eha@harcourt.com
If at any time you believe that we have not adhered to this privacy policy or you have a complaint regarding the way your personal information is being handled, please contact our Customer Service Department. Disputes under this privacy policy will be resolved by our Customer Service Department, which will use commercially reasonable efforts to promptly investigate and, if necessary, to correct any problem.
Last revised: 1 October 2004
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Account Information
We’ve made it easy for you to view and update your account and orders any time through My Account. If you need help using My Account, the quickest way to get the information you need is to explore the links below.
• I forgot my password or I can’t sign in.
• How do I sign out?
• How do I create a new account?
Still have questions? Search help or contact us.
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Creating an Account and Recovering a Forgotten Password
To register for the first time, click on the My Account button at the top of the page.
**Please note: At the bottom of the registration page, you must choose if you would like to be included in receiving e-mails for special offers for Harcourt Achieve’s products and services or not. If you choose yes, you will be included on the mailing list. If you choose no, we will not include you on our mailing list.
If you lose or forget your password, follow the following procedures:
User ID equals e-mail address
On the login page, user will have the option of clicking on “Forgot your password?” link. This link will take the user to a new page.
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Forgot Your Password?
Please enter your e-mail address that you used when you registered. Your password will be reset and a new temporary password will be sent to you via e-mail.
After submitting, the user will see a message that states, “Your new temporary password has been sent to your e-mail address. Please check your e-mail to find your new temporary password.” The user will be taken back to the login page.
The user will receive the following auto-generated e-mail:
“As you requested, your password for (harcourtachieve.com) has now been reset.
Your new temporary password is: ____________________
Click on the link below to return to (HarcourtAchieve.com).
When you login using your temporary password, you will be instructed to change your password.”
When the user attempts to login using the temporary password, he/she will be prompted to change her password before he/she is allowed access.
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How do I Log out?
Sign out by clicking the “Log Out” button at the top right corner of the page.
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How do I create a new account?
To register for the first time, click on the My Account button at the top of the page.
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Search Tips
Searching by Title
Enter all or part of the title you are looking for. You can leave out words such as "a", "an," or "the." The search engine will try to find books that have all the words you entered in the title.
Searching by Author
Enter all or part of the author name you are looking for. You do not need to enter a first name, but if there are a lot of books by authors with the same last name it may help to limit the results. You can enter a name as John Smith or Smith John.
Searching by Keyword
The keyword search looks for all the words you entered relating to the title of books. For example, if you search on "Ollie Loves Opposites ," the search results page will display all books that contain the values "Ollie” or “Loves” or “Opposites” in the title. You can be as general (e.g., "Cooking") or as specific (e.g., "Italian Baking") as you wish. Be aware that if you select "keyword," your search results may be very long. You should choose title or author if you know that is what you are looking for.
Searching by ISBN
Enter the ten-digit ISBN (International Standard Book Number) you are looking for. This search will bring you to the one book with that exact ISBN number. You must enter the ISBN without hyphens.
Formatting Your Search
It is not necessary to use any special characters in formatting your search. Simply enter the words you are looking for. Quotation marks, plus signs, or Boolean operators (AND, OR, NOT) will be ignored by the search engine.
The search engine is case-insensitive. You can enter your search in all capitals, all lowercase, or mixed case.
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Questions?
If you have a question that has not been answered above, please feel free to contact our Customer Service Department at 1-800-531-5015 or e-mail our eCare Department.
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